Returns Policy

What Can Be Returned

Products may be returned subject to the following

  • The product does not perform to the manufacturers specifications
  • The product is faulty
  • The product delivered is not the product ordered
  • Products categories not accepted for credit or return include
    • Sheet Music
    • Software
    • DVD’s
  • OH&S Health regulations prohibit the return of certain mouth blown instruments. Instruments include Harmonicas and Tin Whistles. Please choose carefully upon purchase.
  • Items must not have marks or scratches

When do items need to be returned by?

  • All items need to be returned within 7 days

Where do items need to be returned to?

  • All items need to be returned to Global Music Revolution

How do customers return items?

  • Customers need to contact Global Music Revolution and notify us of intention to return by either email or phone
  • Refunds and returns are at the discretion of the Manager and prior approval needs to be obtained before any item can be returned
  • Global Music Revolution will then issue a Return Authority Number with specific return instructions
  • The original invoice must accompany the returned items

Shipping For Returns

  • For damaged or faulty goods freight may not apply
  • Freight charges apply when customer has ordered the wrong item or has a change of preference for an item

Credit for returned items

  • Accepted returned goods will be exchanged for other instore items or a store credit may be issued for purchase of other items instore

Instore return options

  • Customers can return items directly to U16/47 OG Road Klemzig between the hours of
    • Monday to Friday 11am to 5.30pm
    • Saturdays 10am to 3pm

Packaging materials

  • All products need to be returned in the original packaging. Opened packages will only be accepted if goods are proven to be faulty or damaged in transit to customer
  • Products need to be sufficiently packaged for transport back to Global Music Revolution to prevent damage to items